Frequently Asked Questions

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out. 

Q: Does the standard 4 hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you deliver and set up?

A: Generally we arrive between 30mins - 2 hours before the rental time begins. 

(For Example: For a 2:00p start, we deliver between 12:00p - 1:30p; for an 11:00a start, we deliver between 9:00a - 11:30a). 

If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call to confirm that someone will be available to advise our delivery team where to set up. Set-up time varies per unit. 

Q: Do you deliver to other cities?

A: Yes. Please be aware that due to rising gas prices and the possible need for an extra truck and labor, travel fees are added to some locations.  If your city is not listed among our service locations, please call to determine if we can deliver to your city before reserving. 

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. Your jump will be clean. Backyard Bouncing cleans and disinfects before every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Please also make the appropriate arrangements required by your park to reserve a space. Please be sure to Inform our Office at least 10 days in advance of any special requests or documentation needed from our company for your park event. 

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Please call our Office as soon the need to Cancel is realized

Q: Do you require a deposit?

A: Yes all orders require a minimum $25 Credit Card deposit. 

Q: Is the Deposit Refundable?:

A: They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck.

Q: Any special requirements?

A: The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as this surface is unsafe for inflatables and children.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. However, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, failure to monitor items taken inside, silly string, etc.) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Still have a question? Call or Write: 704-593-1010

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